The Wanderers
Tel:+912267023377 | Email: info@thewanderers.co.in
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Terms & Condition
 

TERMS AND CONDITIONS OF TRAVELLING WITH THE WANDERERS

At the time of finalising any of the tours, kindly note the relevant terms and conditions, which will be binding on you and The Wanderers. The Terms and conditions contain details of what the tour includes and excludes, cancellation terms, policy on refunds, some definitions and important notes.

The idea is not to bind you in legality but to set your mind at rest. You will know exactly what your rights are and how you can exercise them. We believe that is the key to a carefree holiday and an intergral part of The Wanderers experience.

Unless specified in the inclusions, the cost excludes

  • Airfare + taxes on airfare
  • Visa fees (for visas on arrival as well as for pre-trip visa) where an International tour is involved
  • Meals not specified in the itinerary
  • Entry fees to monuments, guides.
  • Cost of fuel, car upgrade, car drop facility, parking, insurance (on self drive tours)
  • Insurance
  • Services other than specified
  • Any expenses of personal nature such as mineral water, drinks, laundry, telephone/fax calls, room service, mini-bar etc.
  • Any expenses caused by reasons beyond our control such as bad weather, natural calamities (landslides, floods), flight delays, rescheduling or cancellations, any accidents, medical evacuations, riots, strikes, war, etc.
  • Any tips/gratuities to drivers, hotel staff.
  • Early check in and late check out
  • Any other tax or service charge that could be enforced during this period will be extra and you will need to be bear the same.

PAYMENT & CANCELLATION TERMS FOR TOURS

Payment terms: A booking advance of Rs.20000 per person (or 20% of the full quote whichever is higher) in favour of " WANDERERS LEISURE TRAVELS PVT LTD", payable in Mumbai by local cheque / demand draft / cash. This is over and above the airfare. Balance payable 45 days prior to tour departure.


We accept credit card payments made at our office in Mumbai. We only accept Visa & Master cards. On all transactions on airfares, visa, insurance we levy 2.5% surcharge.

Tour Cancellation: All notice of cancellation must be sent to our Mumbai office in writing. This could either be a fax or an e-mail. Verbal cancellations will not be entertained. There is also no refund for services not utilised. There will be a cancellation fee as under:

  • 30 days prior to Tour departure date: 50 % cancellation.
  • 29 -20 days: 75 % cancellation
  • 19 days and below including no show: 100 % cancellation

 

Cancellation of airfares: This will be subject to respective airline cancellation rules for the category of ticket purchased. A nominal service charge of INR 500 will be applicable.


Refunds on tours: Request for any refund should be made by the client in writing within 14 days of the scheduled completion of all services. This should be backed up by signed documentary evidence from the service provider including hotelier/transporter/operator etc. No processing for refunds will be entertained without written request duly backed by documentary evidence. Refunds, if any, on tours will be made by The Wanderers after 30days of receipt of such request from the client. All refunds to clients within India will be made by cheque (INR) in favour of clients in whose name Money Receipts have been made. Under no circumstances will any refund to clients be made in cash even if The Wanderers has received the tour money in cash/foreign currency. In case of inbound remittance of funds from an off-shore account, we will make the refund directly to that bank account and all charges pertaining to that transfer will be borne by the beneficiary. In case the booking is made through a travel agent, then we will send the refund to the travel agent and you must receive your refund directly from the agent. Some travel agents may, at their discretion, withhold an agency cancellation fee. The Wanderers is not responsible for payments made to the passengers travel agent but not received by The Wanderers, or for the passengers receipt of any refund which The Wanderers has paid to the passenger’s travel agent.


Note on cancellation of tour by the client: We may review our cancellation policy provided a ‘WAR’ situation arises (as opposed to a ‘war-like’ situation) forcing you to cancel your tour. ‘War’ situation will be defined only if the Indian Govt or the Govt of the country you are traveling to imposes an official emergency declaring war. This definition is not open to interpretation. At The Wanderers, we strongly believe that this is as safe a time to travel as it ever was. People are still traveling to Myanmar, Sri Lanka etc. (where military regimes/terrorism/insurgency have been a part of daily life) and enjoying the experience.

Important note on tours booked

  1. Prices are quoted based on tentative itinerary given to you. This is not the final itinerary. Our booking process starts on receiving full payment in advance from you. We try our best to maintain the same itinerary given to you initially. However, it is possible that at the time of booking (and especially during the peak season) the hotel or the room category mentioned by us is full. In that case we will give you an alternate hotel or an alternate room (higher category or lower category). Change in costs, if any, will be intimated to you and balance payable by you or to you will be paid by you or refunded to you as the case may be.
  2. Sometimes, we may also have to change the itinerary to accommodate the bookings or for other logistic/operational reasons e.g. Not getting a particular hotel on a particular date may force us to change the itinerary (clockwise, anti clockwise etc) to accommodate a booking at an earlier or later date. Changes in costs, if any, will be adhered to by both the clients and TW.
  3. Check in/check out: Generally check in time at all hotels varies between 12noon to 2pm and check out time between 10am to 12noon (depending on individual hotels). This will be intimated to you at the time of booking. In case you arrive at the hotel well before that time, you will have to wait at the lobby till the official check in time. Normally, we ‘request’ for an ‘early’ check in at no extra cost. In case there is room available AND on the complete discretion of the hotel management, you may be allotted a room earlier. If you want an early check in on Guaranteed Basis, then they will charge you 1 night extra cost. Same goes for request for late check out. In the absence of any SPECIFIC written request from the client for guaranteed early or late check in/check out respectively, The Wanderers will presume that it is on 'Request Basis'.
  4. Passports: All passports must be valid for a minimum duration of 6months from the date of return to India from the tour. It is the responsibility of the client to ensure that all documents relating to passport are in order prior to going on the tour.
  5. Visas: Getting a visa for travel to a foreign country is the sole responsibility of the client. Different Consulates have different yardsticks for defining eligibility for travel and these rules change from time to time. Documents, photographs (as specified from time to time) will have to be furnished by the client to the competent authority for processing alongwith the visa fee. During peak season, visas may take many more days than it usually does and in case the client is unable to get the same prior to the tour, any cancellation charges of the tour thereof, will be borne by the client alone. Costs incurred due to rejection of a visa will have to be borne by the client. The Wanderers do not guarantee any visas whatsoever, when the client pays for an International tour. At best, we may assist you with what documents are required, but under no circumstances is that to be construed as our responsibility for securing the visa.
  6. SIC tours from hotel: This is a group tour and you will share the coach (hence called Seat in Coach or SIC tour) with other passengers who maybe from other hotels. Please be at the hotel lobby at least 15 minutes before your pick up time (mentioned on your tour voucher). Our transporter will not call up the room but will come at the pick up time (15 mins before or after) and pick you up from the lobby/reception. Please tell the receptionist that you are waiting for a particular operators pick up for a particular tour. In case the transporter does not see you at the reception, he will leave and NO REFUND will be made for the missed tour.
  7. SIC airport pickup/drop: This again is based on a group concept where on arrival at an International airport, you will need to meet up with our local representative (at a place and time given to you in your tour voucher) who will guide you to your waiting coach. When other passengers from the same flight or other flights join you, the coach will leave for the hotel. Passengers are dropped off at different hotels en route depending on which hotel comes first. Timings of coach departures from airports are fixed and will be given to you. At times you may have to wait for quite a while if your flight lands at ‘off-peak’ hours. Here, private transfers should be opted for at additional cost. Similarly, with airport drop, you will be required to wait at the hotel lobby 15mins prior to the designated time. No one will call you in your room. Timings of coach departures to airports are fixed and will be given to you. Again, you may have to wait for quite a while if your flight departure is at ‘off-peak’ hours. In such cases, you should opt for private transfers at additional cost where you don’t have to go very early to the airport.
  8. Airport check in for International flights: Due to additional security blankets being thrown at most Intl airports worldwide, be sure to REACH the airport at least 3 hrs prior to actual departure. For Domestic flight too you are requested to be there 2 and half hours prior to departure.
  9. Reconfirmation of flight tickets: This is a must and onus is on the passenger. On arrival at any destination, be sure to RECONFIRM your return flight with the airline 72hrs prior to the departure. Our associates in your departure destination will be happy to oblige. Just having a confirmed return ticket is not a guarantee that your return seat is confirmed. Most airlines insist on reconfirmations.
  10. Extra beds in hotels: Not every hotel allows extra persons or extra beds or extra mattresses in the rooms.
  11. All tours are subject to a Service tax of 9 % .This is applicable since 22nd Jan 2017.

PAYMENT & CANCELLATION TERMS FOR ONLINE BOOKABLE PRODUCTS

Payment terms: Full payment is to be made online via credit card.
Cancellation Policy: There are no refunds. All sales are final.

Client Testimonial

 

Ms Christina Misquitta
 
 


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